Mercedes-Benz today inaugurated its 12th outlet for Mumbai. Shaman Wheels at Goregaon became the German car makers after sales and service outlet. Shaman Wheels is spread across 20,000 Sq Ft and is capable of full-fledged PMGR with mediumscale Body and Paint activity. The world-class outlet was inaugurated by Santosh Iyer,
Vice President – After-Sales, Retail Training & VPC and Joachim Heer, Market Manager- After-Sales, Sales Management, MPC Overseas.
Speaking on the occasion, Santosh Iyer, Vice President-After-Sales, Retail Training, Mercedes-Benz India commented, “It gives us great satisfaction to see our after-sales strategy moving in the right direction and the positive customer feedback we have been receiving for our numerous innovative initiatives. We are rapidly expanding our aftersales network and always moving closer to our customer, assuring them of a delightful ownership experience. With state-of-art facilities like this, we at Mercedes-Benz India want to assure all our discerning customers of supreme quality and service excellence, which they are entitled to. As a growing differentiator in the luxury automotive industry, after-sales service experience remains our key focus area and we are continuously pushing boundaries to attain excellence.”
Amar Sheth, Director, Shaman Wheels commented, “We are extremely delighted to further cement our long standing association with Mercedes- Benz and invest in creating world-class retail infrastructure aimed at offering a delightful ownership experience to our patrons. The Goregaon workshop is equipped with the latest technology and highly trained manpower that promises to be a one stop solution to all the after-sales services requirements. With this service centre, we yet again reiterate our unwavering commitment for your discerning patrons.”
This place took 4 months to com up and has 13 bays (including final inspection, wheel alignment, interactive bay, washing bay and mopping bay) which will be able to service around 10 vehicles of all Mercedes-Benz models daily. Mercedes-Benz India has 88 outlets across 42 cities.