Toyota announces ‘Customer Connect’ Program for COVID-19

In-line with its ‘Customer First’ philosophy, Toyota Kirloskar Motor (TKM) has announced several measures to support customers navigate the uncertainties of COVID 19. As a sign of strengthening its bond with customers, TKM today announced a host of service packages to help them through this unique situation. The new set of services being offered by TKM include extension of Vehicle Warranty (New & Toyota Vehicle Purchased from TOYOTA U-TRUST), Free Maintenance Service, Roadside Assistance, Extended Warranty & SMILES Pre-Paid maintenance package for up to two months.

Commenting on the announcement, Mr. Naveen Soni, Senior Vice President, Sales & Service, Toyota Kirloskar Motor, said, “We would like to sincerely thank all our customers for their continued support and understanding over the years. To avoid any inconvenience to customers, we are trying our best to ensure seamless communication and hassle-free processes. Our ‘Customer Connect’ program is a step to build confidence, and show our commitment to our valued customers and our dealer partners, in these times of distress. Taking this opportunity, we would also like to sincerely request all our customers to stay at home and follow the guidelines announced by the Government.”

The Bangalore based car maker said “TKM realizes how important it is to support their customers during a time of crisis and to stay connected with them and extend support wherever required. Keeping these challenges in mind, TKM has announced Free Emergency Support to customers who do not have the coverage till 15 days post the lockdown. TKM along with its Dealerships are actively addressing customer queries (over phone), ensuring they are helped and guided in an effective manner. In case of emergencies where Toyota vehicles are involved, the dealerships are fulfilling customer needs by providing doorstep facilities as Essential Services, with full cooperation from local authorities.”

Additionally, TKM is offering an extension until 31st May, 2020 for the customers whose respective Programs or Products may have expired during this lockdown period. To ensure the vehicles remains in the best of the conditions, Vehicle Inspection, Car Cabin Care, Tyre, & Battery will be provided at special prices once the Dealerships are operational. Considering the situation and the prolonged parking of the vehicle, TKM along with its Dealerships have also provided various maintenance tips to be considered during this lockdown period. Toyota Dealerships are the face of the company and play a crucial role in engaging with the customers on a day-to-day basis. Thus, it is important to ensure they are ready to handle customer requests once the situation normalizes. Considering the timeline of lockdown, the dealerships are instructed with certain Do’s & Don’ts to be followed once the operations are back to normal.