Hyundai Motor India Ltd (HMIL has been Ranked No. 1 in 2019 J D Power After-Sales Customer Service Index (CSI) Study, third time in a row.
The study examined customer’s service satisfaction in the mass market segment and brand’s performance for a period of last one year. In 2019 study, Hyundai Motor India Ltd. ranked highest in overall service fulfilment with a score of 903 points.
Commenting on the Achievement, Mr. S.S. Kim, MD & CEO, Hyundai Motor India Ltd. said, “We are overwhelmed and delighted to be ranked as No. 1 in the J D Power Customer Service Index (CSI) for the 3rd consecutive year. As a Customer Centric brand, we are committed to deliver most appropriate and relevant solutions to customers offering Quality Time to make their life a ‘Happy Life’. As a Lifetime Partner and beyond, Hyundai is committed to extend Best Service Experience for its valued customers in India.”
With strong network of 1,326 Service Outlets across India, Hyundai Connects with more than 3 Million customers every year, offering 360 degree digital service experience, Door-Step Assistance, Pick up & drop services & various Initiatives round the year like Free Car Care Clinics, Before Service Camps and Customer Meets. Further to enhance the Service Experience at the workshops, Hyundai has upgraded the Customer Lounges to offer premium experience giving customers a home like comfort while getting their car serviced.