Hyundai Motor India Ltd had launched their Chat Based Medium ,”Hyundai Service on WhatsApp” back in October 2019 , which now in with the contactless and social distance measures has proven to be a well before time measure which has now seen over 1.2 million customers.
Commenting on the overwhelming response, Mr. Tarun Garg, Director (Sales, Service & Marketing), Hyundai Motor India Ltd. said, “Hyundai has always been at the forefront of widening its purview of services and providing a wholesome experience to our valued customers. The remarkable response to our Whatsapp Service with over 1.2million strong customer base is a testimony of Hyundai’s impeccable service support and we stand committed to provide ‘Peace of Mind’ to the evolving needs of the New Age Indians. I’m glad to inform that the continuous trust and support of our patrons for brand Hyundai has helped us rank No.1 in JD Power Customer Service Index for 3 years consecutively. We look forward to keep creating more and more Brilliant Moments in the lives of our customers and set new service-related benchmarks.”
Hyundai Service on WhatsApp is a communication platform which provides updates to customer during the entire vehicle service process. Prominent features like service reminders, service booking, in-service updates, invoice, online payment and feedback ensure a 360° Digital and contactless Service experience to customers. Additionally, customers can also chat directly with the trained agents to receive instant customized response.
With its strong network of over 1300 workshops PAN India, Hyundai has always been at the forefront in providing the best ownership experience to its customers through numerous initiatives like Hyundai Care App, Wonder Warranty, Door Step Advantage and much more.å