Nissan India today launched a comprehensive and robust service solution – F1 (Fix It Right First Time) aimed at enhancing customer ownership experience. Launched during the 8th edition of ‘Happy with Nissan’ – an after sales campaign, F1 Solution (Fix it Right First time) aims to address and solve all vehicle concerns and customer queries in the first attempt.
Announcing the initiative, Sanjeev Aggarwal, Vice President, Aftersales, Nissan Motor India Pvt Ltd., said, “It is our constant effort to explore innovative solutions to make the ownership experience of our customers delightful. With F1 Solution, we aim to resolve 96% issues of customers by addressing them at the very first instance during a service visit. This is in line with our commitment towards transforming the customer ownership experience in India by introducing global best practices. Globally, Nissan has introduced F1 Solution in 19 key markets.”
As part of the F1 Solution, after capturing customer’s verbal feedback, a comprehensive diagnosis of the vehicle is performed. A team of skilled Nissan technical experts undertake prompt and accurate maintenance and repair work. A thorough final quality check using ‘Vehicle Quality Check list’ is performed. Before delivering the car to the customer, rechecking of washing quality followed by re-verification of repair work by ‘Final Inspector’ is executed. The entire service quality procedure & tool eliminate the repeat repair work and recurring customer visits.
Nissan India is currently running its 8th edition of ‘Happy with Nissan’ – a customer service campaign for customers from January 18-28, 2018 across all Nissan and Datsun outlets pan India. It includes 60-point free vehicle check-up, free top wash, attractive discounts on accessories, upto 20% discount on labour charges, 50% discount on Insurance Renewal and assured gifts. Customers going for ‘Happy with Nissan’ can avail of the F1 Solution at the service outlets. Since the start of the campaign in 2014, Nissan has successfully serviced 80,000 customers through this initiative.