Volkswagen has announced extended support and services for vehicles affected by the untimely floods in Kerala. Due to heavy torrential rains that lashed the city of Kerala and the subsequent water logging condition, Volkswagen has announced free road-side assistance and special initiatives in support of affected customers.
Customers in Kerala can avail the free road-side assistance by dialing 1800 102 1155 or 1800 419 1155. Under road-side assist, affected cars would be transported free of cost to the nearest Volkswagen dealer. To ensure customer support at this crucial time, Volkswagen has issued flood-repair guidelines across dealerships for a standardized repair approach and has geared-up technical support staff and parts supply chain in the region. All affected customer vehicles will also be supported with benefits on the service repair invoice by Volkswagen dealer partners in Kerala. The Volkswagen team is closely monitoring the status of all vehicles under repair to ensure quality repair and necessary actions.
Commenting on the special initiative, Mr. Steffen Knapp, Director, Volkswagen Passenger Cars said, “At Volkswagen, customers are always at the centre of our initiatives. With the state of Kerala experiencing torrential rains and water logging causing heavy damage to the vehicles, we have taken special measures to ensure customers receive a prompt response to their service requirements Our team of highly experienced professionals at our dealer partners in Kerala: EVM Group and Phoenix group are working round the clock to ensure quality and timely service in order to bring the situation back to normal.”