With the ongoing pandemic causing public restrictions & health concern, Ford India shared a series of initiatives undertaken by the company to help the customer as well as communities impacted by the coronavirus.
For customers presently under lockdown, Ford has announced a series of initiatives to minimize the inconvenience, including:
Price Protection: Customers who have booked or plan to book a new Ford car until April 30 will get complete price protection at the time of delivery.
Warranty Extension: On all Ford cars where warranty – factory or extended – expires between March 15 and May 30, 2020, Ford will provide a free-of-cost extension till June 30, 2020. Customers planning to purchase extended warranty products can do so until June 30.
Service Benefits: Ford is offering a three-month extension in availing all scheduled service benefits, including free service, to June 30, 2020, without impacting either factory-warranty or extended warranty
Customer Care: Ford’s Customer Care experts have been available round the clock to attend to customer queries via email firstname.lastname@example.org, through @FordIndiaHelp on Twitter or via SMS number 56263
24×7 Roadside Assistance: With vehicle requirement being critical to attend to emergencies, Ford has been providing 24X7 Roadside Assistance, absolutely free of cost. The service is offered to all Ford owners, including those customers who haven’t subscribed to RSA services irrespective of the age of their vehicle. Ford owners can contact us via our dedicated RSA helpline: 1800-103-7400
To support communities including those on the front lines, Ford has set up a team at its manufacturing plant(s) to produce personal protective equipment – Face Shields. The protective face shield is designed and developed by Ford engineers and will be distributed to frontline workers – doctors, paramedics, sanitary workers & emergency staff.
Alongside its commitment to contribute to Prime Minister National Relief Fund [PMNRF], the company is following up with a global COVID-19 Donation Match program to raise the US $1 million potential aid for groups battling the pandemic across the globe.
Through the COVID-19 Donation Match, Ford Fund is giving employees, as well as their families and friends, an opportunity to donate to nonprofits and other community organizations in their efforts to meet coronavirus-related needs in more than 20 countries around the world. In India, the match program will take care of specially-abled communities during the time of crisis.
“Health and safety of our workforce, customers & communities is our highest priority. From knowledge to resources, we are deploying everything in our means to help fight this pandemic,” said Vinay Raina, executive director Marketing, Sales & Service at Ford India.