Mahindra Spares Business, a part of the $20.7 billion Mahindra Group, have announced that Mahindra Genuine Spare Parts will now be available online on M2ALL.com, the official Mahindra Group e-Store. Mahindra passenger vehicle owners can now conveniently purchase genuine spare parts for their vehicle from 20 key cities in India, with the facility of door-step delivery.
With this offering, customers can now search for parts based on key words or part numbers and use filters to simplify their search on the website. The portal consists of a picture catalogue of parts where product pages have all the necessary information including a brief description, part number, latest price and vehicle/ variant compatibility.
In addition to authentic products, the portal also offers customers the standard Mahindra Spares warranty policy. To attend to customer queries, a dedicated back end support team is available 24×7 over chat, emails and phone calls.
According to Hemant Sikka, President – Chief Purchase Officer, Powerol & Spares Business, Mahindra & Mahindra Ltd., “At Mahindra we are driven by customer centricity and continuously strive to give the best products and services to our customers. Easy and prompt availability of Mahindra Genuine spare parts is the key to curb the sale of counterfeit parts and ensure safety and optimal performance of our vehicles. I am confident that the easy availability of Mahindra Genuine spare parts online through M2LL.com will greatly enhance our customers’ satisfaction levels.”
Spares Business channel partners have been on boarded as sellers to provide prompt supply of parts to customers in the country. About 1000+ commonly purchased parts in the aftermarket have already been listed on the e-store and the same will be regularly updated basis customer requirements.
The spare parts business unit caters to the requirements of Mahindra vehicles and tractors used by customers. It provides them with the best and genuine spare parts through capabilities in sourcing, assembling, warehousing and distribution. As part of its expansion strategy, the business unit plans to create hubs across India to cater to the fast-growing demand for genuine spare parts.