Maruti Suzuki, today, issued advisory for its customers ahead of Indian Meteorological Department’s forecast of ‘heavy to very heavy’ rains in Maharashtra, especially in the coastal Konkan region, from 7th to 11th June, 2018.
As a proactive and preventive measure to avoid breakdown during heavy rains, the company sent out SMS messages to around 3 lakh Maruti Suzuki customers in the region, advising them of do’s and don’ts incase their car gets into a waterlogging situation. The customer care initiative is in light of several car owners getting stuck in waterlogged/flood situations and damaging the engines of their cars. Through the advisory, the customers are guided not to start their car if it is waterlogged as it may damage the engine.
In similar flood-like situation in recent years, Maruti Suzuki has rescued several hundred customers whose cars were impacted, including damage due to engine starting in waterlogged condition through our Skilled and Trained manpower. Additional manpower is also deployed for faster delivery of vehicles to customers. Experience and learnings from handling flood impacted vehicles of Mumbai, Chennai and Kashmir prompted this customer education initiative.
As a leading and responsible automobile manufacturer, Maruti Suzuki actively informs customers ahead of such forecasts to avoid critical damage to the customers’ cars. Last year Maruti Suzuki had pre-emptively informed more than 27 lakh customers on precautions for safety of their cars.