The floods that hit Mumbai city on the 29th of August have left a lot of cars stranded due to water logging. In the 1st of its kind help offered by a Premium Car maker Mercedes-Benz, India’s top premium car maker has come to the rescue for the Mercedes cars affected by the floods. The German car maker today issued a statement which said the company would be working round the clock to help repair and rectify the flood hit cars in Mumbai.
Roland Folger, Managing Director & CEO, Mercedes-Benz India commented,“The sudden Mumbai floods was distressing and we hope the situation normalizes soon. As a customer centric brand, we wanted to extend our customers and our dealer partners in Mumbai, with immediate support in the areas related to AfterSales, including replacement of parts, service and also insurance claims. It is our utmost priority to get the customer vehicles back on the road, at the earliest. We have formed a cross functional task force at Mercedes-Benz India, who are working
at a war footing towards this. In addition, Mercedes-Benz India has decided to procure the required parts from Germany and Singapore by air and will not pass this extra shipping cost to our customers. We aim to provide complete peace of mind to the customers round the clock with our benchmark service standards.”
Mercedes have setup a special team that will be handling this special support initiative for flood hit cars in Mumbai. They have also roped in their insurance partner Allianz Global to speed up the recovery process. Both the Mercedes-Benz dealers in Mumbai have offered to write-off the towing charges for affect cars covered by Allianz Global. The German car maker is sending experts who would be deployed at the Mumbai to assist in the repair and restore activities. Mercedes have also decided to source the needed spares from Germany and Singapore by air that would be needed and also won’t be charging the customers for the special airlift of the spares in this hour of urgent need.